Returns & Exchanges

At Threshers, we strive to ensure every bite meets our quality standards, but we offer a hassle-free return process for any damaged or unsatisfactory food items within 14 days of delivery. Due to the perishable nature of our products, please ensure all claims are initiated promptly to ensure a swift resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and a brief explanation of the issue regarding your food items.

• 2.
  Provide Documentation

  Attach clear photographs of the product and its packaging, especially if the item arrived damaged or if there are quality concerns.

• 3.
  Await Verification

  Our quality assurance team will review your claim within 48 hours to confirm the eligibility for a refund or a replacement shipment.

• 4.
  Receive Refund or Credit

  Once approved, we will process your refund to the original payment method or issue a store credit for your next Threshers gourmet experience.